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SENSIBLE NUTRITION SOLUTION’S PRIVACY POLICY

  1. Introduction

This privacy policy sets out details of how Sensible Nutrition Solutions uses and protects any personal information that you give when you use this website [www.sensiblenutritionsolutions.com] and our services. This website may contain links to other websites. Please note that we do not have any control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policy of any such website before providing any data to them.

Sensible Nutrition Solutions is committed to ensuring that your privacy is protected and is General Data Protection Regulation (GDPR) compliant. Should we ask you to provide certain information by which you can be identified when using this website or our services, then you can be assured that it will only be used in accordance with this privacy statement.

Sensible Nutrition Solutions regularly reviews and, where necessary, updates this privacy information. Therefore, this policy may change from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. Please read this Privacy Policy carefully and ensure that you understand it.

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This policy is effective as from 1st June 2020 and reviewed and updated 1/11/2022

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2. Definitions

In this Policy, ‘we’, ‘us’, ‘our’ refers to Sensible Nutrition Solutions, the website and the professional members of this website and the services they provide.

Cookie refers to a small text file placed on your computer or device by our website when you visit certain parts of it and/or when you use certain features.

Personal Data refers to any and all data relating to an identifiable person who can be directly or indirectly be identified from that data (for example, name, address, phone number). In this case, it means the personal data you give us when accessing the Sensible Nutrition Solutions website and the information you give us to provide our services.

In the event that you have any queries, comments or concerns in respect of the manner in which we have used, or potentially will use your personal information then you should contact us directly. Our nominated Data Controller is Aikaterini Psarou who can be contacted at snsdietitian@gmail.com. If we are unable to help, or you are not satisfied with any action taken by us, you have the right to complain to the information Commissioner’s Office at https://ico.org.uk/.

 

3. Your Rights

As a Data Subject, you have the following rights under the GDPR:

  • The right to be informed about our collection and use of personal data;

  • The right of access to the personal data we hold about you: You have the right to request access to your personal data that are held by us and be provided with a copy of your data, free of charge and within a month of your request;  

  • the right to rectification if any personal data we hold about you is inaccurate or incomplete. Please contact us using the details in section 2, so that your information is corrected;

  • The right to be erasure, that means the right to ask us to delete any personal data we hold about you. We only hold your personal data for a limited time, as explained in section 7 but if you would like us to delete it sooner, please contact us using the details in section 2. This is not an absolute right, as we may continue to use or keep your data as described in section 7;

  • The right to limit the processing of your personal data. You have the right to ask for the use of any information we hold about you to be restricted;

  • The right to data portability. you have the right to obtain a copy of your personal data to reuse with another service or organization;

  • The right to object using your personal data for particular purposes. You can ask for any information held about you not to be used. This is not an absolute right, as we may continue to use or keep your data as described in section 7; and

  • The rights in relation to automated decision making and profiling.

 

For further information about your rights, please contact the Information Commissioners Office. You can exercise any of these rights by contacting us directly (see section 2).

 

4. Why we collect your data

We collect your personal data because you give us consent to do so, in order to provide our independent nutrition and dietetic services to you.

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5. What data do we collect?

Depending upon your use of our website and our services, we may collect some or all of the following personal and non-personal data.

- Full name

- Contact information including home address, email address, contact telephone numbers

- Demographic information such as date of birth, gender, marital status, occupation, postcode, preferences and interests

-Clinical information relevant to disease states or other which is provided directly from clients or other health professionals (i.e. current and past medical history, current medication regime, blood results, body measurements and lifestyle information). We will collect such data from other health professionals only when consent is given by the client. We will only collect what is relevant and necessary for the service we provide to you.

- Other information relevant to customer surveys and/or offers

-IP address, web browser type and version, operating system and platform, device type

 

6. What we do with the information we gather

Specifically, we may use your data in the following ways:

To understand, and assess your needs to provide you with a better service based on your requirements;

To reply to your queries when you complete our contact form, either via email or phone

For professional clinical record keeping of client information;

To remind you of future appointments and to provide receipts and other information relevant to the service we are providing.

To share information with relevant health professionals, when client permission granted.

To improve our products and services and/or customise our website according to your interests and

To contact you periodically, with permission and/or where permitted by law, for market research purposes and/or send promotional emails about new products, special offers or other information that we think you may find interesting. We do this using the contact details you have provided (email, phone, postal address).

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. Please refer to section 2 and 7 for further details.

 

7. How and where do we store your data? (Security)

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and standard operating procedures to safeguard and secure the information we collect.

Your data will only be stored in the UK. Service providers used to store and process information related to carrying out dietetic services for clients all have robust security procedures in place and are GDPR compliant. These service providers include: Google Drive (for google forms and surveys), Convertkit (for email list and newsletter management), Wix (Website management and scheduling appointments), Zoom conferencing. You can change your preferences at any time by clicking Unsubscribe on any of the newsletter emails or by writing to us at snsdietitian@gmail.com

We keep all paper records containing personal data in locked cabinets.

Our electronic devices are password protected

Any electronic documents and/or reports produced are password protected

All electronic systems used for the purposes of compiling documents and/or reports are GDPR compliant.

We only keep your personal data for as long as we need to in order to use it as described in section 6.  

We are required by law to hold personal client records relating to professional health/nutrition care (medical/clinical records) for at least 8 years, or following your 25th birthday, whichever is longer.  After which time, client records will be deleted or shredded according to their format.  If you have consented for Sensible Nutrition Solutions to collect your data this means you have consented for your records to be held for this period of time.  If you have not consented then we will dispose of any records after 1 year unless instructed otherwise. Records of disposal must be kept indicating what has been destroyed, when and by whom. This is to ensure that Sensible Nutrition Solutions service is aware of those records that have been destroyed and are therefore no longer available.

 

8. Do we share your data?

We may sometimes compile statistics about the use of our website including data traffic, usage patterns, user numbers and other information. All such data will be anonymised and will not include any personal identifying data. We may share these anonymised data with third parties or for research and/or promoting services. These data will only be used and shared within the bounds of the law. 

From time to time, we may use anonymised information for audit purposes which may be a professional requirement. 

We may share personal data with relevant health professionals (only when consent is given by the client) in order to provide a personalised service to our clients.

In certain circumstances we may be legally required to share certain data held by us, which may include personal data, for example when we are involved in legal proceedings, where we are complying with legal requirements, a court order or a government authority.

In exceptional circumstances information about a client may be disclosed without consent to relevant authorities for safeguarding purposes.

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9. Our use of Cookies

All cookies used by and on our website are used in accordance with current Cookie Law.  A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We may use some or all of the following types of Cookies on our website in accordance with Wix Cookie policy:

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website.

​Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

You may choose to restrict the collection or use of your personal information in the following ways:

- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at snsdietitian@gmail.com

 

Social Media Policy

Effective from 1/11/2022

Sensible Nutrition Solutions is on Social Media to raise brand awareness by showcasing information about fertility and pregnancy nutrition, recipes and images relating to improving health through food in order to attract future clients.

Manners

I respond to negative or offensive communication that questions my professionalism by acknowledging the comment and asking the individual to engage with me offline. I do not respond to negative attacks that are unrelated to my business or professional status as a Registered Dietitian.

I respond to positive engagement by replying to comments and engaging in further conversation.

Privacy

I always aim to keep client confidentiality top of mind.  I will not engage in personalised nutritional advice online and will refer the client to engage with me offline.

I always keep your data safe if it has been consented to being collected in any way (such as clicking on a post that leads you to a newsletter sign-up).  If you would like to know more please contact me at snsdietitian@gmail.com  

 

Professional Boundaries

I endeavour to maintain a professional relationship with current and past clients. Because of this, as well as my concerns with confidentiality, I may not respond to certain posts I deem to put us at risk of being unprofessional.

 

Advertising & Promoting

Any promotion or advertising that occurs on my social media platforms will be identified clearly. I aim to keep my relationship with our followers open and honest. I follow the guidance outlined by the Advertising Standards Authority. https://www.asa.org.uk/

 

Terms and Conditions

By browsing and using this website; including purchasing a course, consultancy, appointment and/or membership or programme (free or paid) from Aikaterini Psarou or this website (Sensible Nutrition Solutions), you are agreeing to comply with and be bound by the following terms and conditions of use together with our privacy policy. Aikaterini Psarou (UK registered dietitian) keeps these policies under regular review and places updates on this webpage. This policy was last updated on 1st November 2022.

 

The use of this website is subject to the following terms of use:

  • The content of the pages of this website are for your general information only. It is subject to change without notice.

  • Neither Aikaterini Psarou nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

  • You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.

  • It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • The information and advice given in my blog and on my online courses is for general information only and should be not used as an alternative to the personally tailored dietetic assessment and advice that a client would receive by seeing me on a 1:1 basis.

  • This website contains material which is owned by or licensed to Aikaterini Psarou, a UK Registered Dietitian with the Health and Care Professions Council (HCPC). This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. You can not use it for your own business use or any financial gain.

  • In accordance with copyright law you may not copy, modify, reproduce, republish, upload, post, transmit or distribute by any means or in any way any material or information, read, downloaded or purchased through this website including but not limited to text, graphics, images, online course content, video, messages, code and/or software without the prior written consent from Aikaterini Psarou.

  • From time to time this website may also include links to other websites. We cannot accept responsibility for any other website which you may access through one of our links. Such links are provided only for convenience and further information and we have no responsibility for the content of the linked websites.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England.

  • If you disagree with any part of these terms and conditions, please do not use our website.

 

Coaching/Consultation Services

  • By booking an appointment with Aikaterini Psarou (UK registered dietitian), you are consenting that you understand the information provided in her terms and conditions and disclaimer policy, including risks and benefits of booking a virtual, telephone or face -to face consultation.

  • Each new clients is sent a consent form and a copy of the terms and conditions to read in their own time prior to their appointment with Aikaterini Psarou, UK registered dietitian.

  • Our agreement with you includes these terms and conditions (also as specified in the consent form). The confirmation of payment and booking email together constitute our agreement with you (i.e. contract). Our contract with you only comes into existence when we send the above information. A request for services via email, the website “contact us “ form, via telephone or via booking online through the website without the payment for the service, does not mean the appointment is accepted or confirmed.

  • Should you be accessing the services via any “free” or unpaid or reduced services fee promotion, the terms in these terms and conditions still apply.

  • These terms apply irrespective of how servicesare delivered (face-to-face or telehealth)

  • Clients who book a nutrition programmeand / or package will receive the specified number of sessions of consultations from Aikaterini Psarou (UK registered dietitian) when they purchase a nutrition programme.

  • If for any reason Aikaterini Psarou can not be there to deliver the session as planned (due to illness or emergency) additional session(s) will be rescheduled the next available week where possible or within the programme timeframe.

  • All services are subject to availability and we deserve the right to change the range of services we may offer from time to time. If we change any services, we will give you reasonable notice and you may have the right to cancel your contract with us if the changes are significant.

  • We may make changes to our services or the way in which we deliver our services. Such changes might include changes to your appointment time, changes to the nature and scope of services to be provided or changes as to how the services are delivered to you. We will notify you of any changes which may affect you, by giving you reasonable prior notice.

  • Aikaterini Psarou, UK registered dietitian, reserves the right to treat you, refuse a booking request, or refuse to offer a particular service.

  • In certain circumstances Aikaterini Psarou UK registered dietitian may decide we can no longer offer services to you. We reserve the right to decline further services or subsequent appointments. If such decision is taken by us, we will refund any payments receives for services not yet provided by us. Any services already provided will not be refunded.

 

Disclaimer

General

  • Aikaterini Psarou aims to use scientific knowledge, clinical skills and expertise as a dietitian in an accurate and professionally responsible manner.

  • Aikaterini Psarou will not work with clients who she deems are out with her scope of practice and will aim to direct you to the most appropriate service for meeting your needs, in line with HCPC standards.

  • Transparency is important in social media as is ethics in any writing or reporting.

  • Aikaterini Psarou will never make or support unjustifiable statements relating to particular products (as per HCPC & BDA guidelines) or promote one product over another (as per food industry regulations).

  • The advice given on this website is aimed at the adult general public and should not be used as an alternative to personally tailored advice given by your own dietitian, doctor or nurse.

  • All of the opinions on this website are my own and are 100% honest but you have the right to know if I have accepted money or ‘freebies’ (samples) in the process of formulating those views (as per the Internet Advertising Bureau: IAB guidelines and Advertising Standards Authority ASA).

  • It is my policy to only accept compensation from companies I believe in and would already buy myself from/recommend.

  • A product mention or feature does not imply endorsement or recommendation of the product in question.

  • Any sponsorship or other forms of compensation are clearly marked and will never influence the content, topic or posts on this site.

 

Information about virtual and telephone consultations:

  • This is the use of video call or video conferencing software in order to carry out dietetic consultation remotely. This differs from face-to-face consultation, as we will not be in the same room as each other during the consultation.

  • The main benefits of virtual and telephone consultations are increased flexibility for both parties in terms of the timing and location of consultations.

  • The main risks related to telehealth consultations include technical difficulties, interruptions, unauthorized access or communication difficulties.

  • Aikaterini Psarou will ensure that your privacy is protected by ensuring nobody else can heat the consultation and using secure and encrypted software.

  • If an issue arises with technology which can not fix during the consultation, then the consultation would be rearranged within 48hrs if needed.

 

Newsletter

Your email address will be added to my newsletter if you request to join.

  • The newsletter will be send using Convertkit.

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